Refund Policy – SynergyIT

Refund Policy – SynergyIT

Last Updated: January 2025

At SynergyIT, we provide digital software products and subscription-based cybersecurity solutions. Because these are delivered electronically and instantly, our refund policy is designed to ensure fairness, transparency, and protection for both parties.

1. Refund Eligibility

You may request a refund only under the following circumstances:

  • You did not receive the product or activation key within the promised timeframe.
  • The activation key is invalid or not working.
  • The product delivered is different from what you ordered.

2. Non-Refundable Situations

Refunds cannot be issued in the following cases:

  • If the activation key has already been delivered and used.
  • Incorrect product purchased by the customer.
  • Compatibility issues with your device (customer responsibility).
  • Change of mind after receiving the product.
  • Customer fails to follow installation or activation instructions.
  • Issues caused by third-party software or systems.

3. Delivery Issues

Most products are delivered instantly. However, if you have not received your order within 24 hours, you may request support or assistance. A refund may be issued only if:

  • The product was not delivered even after contacting customer support.
  • No response was received within the expected timeframe.

4. Replacement Before Refund

In cases where the activation key does not work, we will first attempt to provide:

  • A new activation key
  • A replacement product

Refunds are issued only if the replacement also fails.

5. Payment Disputes & Chargebacks

If a customer initiates a chargeback without contacting us first, SynergyIT reserves the right to:

  • Block access to future purchases
  • Restrict support services
  • Submit evidence to the payment processor

6. Processing Time for Refunds

Approved refunds are processed within 5–7 business days. The amount will be credited back to your original payment method.

7. Contact for Refund Requests

To request a refund, contact us with your:

  • Order Number
  • Email Used for Purchase
  • Reason for Refund
  • Screenshot/Proof (if applicable)

Email: support@synergyit.xyz

Our team will review your request and respond as quickly as possible.

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